Privacy Policy

Introduction

Staybot Inc. (“Staybot,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the Staybot mobile application, web portal, and related services (collectively, the “Services”). By accessing or using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.

Information We Collect

Information you provide to us:
• Account details (name, email, password, profile photo).
• Booking‑related info such as property ID, check‑in date, and guest count.
• Messages or feedback exchanged with hosts or Staybot support.

Information we collect automatically:
• Usage data (screens viewed, feature taps, interaction timestamps).
• Device data (IP address, operating system, device model, app version, language).
• Location data (approximate GPS or IP‑based location when you enable location services to find nearby amenities).

Information from cookies and similar technologies: See our Cookies Policy for details.

How We Use Your Information

We use the information we collect to:
• Provide, operate, and maintain the Services (e.g., display check‑in instructions, Wi‑Fi details, and local guide content).
• Personalise your experience—such as suggesting nearby attractions or property‑specific amenities.
• Communicate with you about updates, security alerts, and support messages.
• Process payments or subscription fees, where applicable.
• Monitor and analyse usage to improve performance and develop new features.
• Detect, prevent, and address technical issues, fraud, or misuse.
• Comply with legal obligations, resolve disputes, and enforce our Terms of Service.

Legal Bases for Processing (GDPR)

If you reside in the European Economic Area or the UK, our legal bases include: consent (e.g., for marketing), contractual necessity (e.g., providing guest services), legitimate interests (e.g., improving safety and app performance), and compliance with legal obligations.

Sharing & Disclosure

We share information only as necessary:
• With your host so they can manage your stay and respond to inquiries.
• With service providers performing functions on our behalf (cloud hosting, analytics, push‑notification delivery, payment processing).
• With authorities if required by law or to protect rights, property, or safety.
• With your consent or at your direction (e.g., integrating a third‑party tour booking).

International Transfers

Staybot is headquartered in 131 Continental Dr Suite 305 Newark, DE, 19713 US and may transfer your information to countries that may not provide the same level of data protection as your home country. Where required, we use Standard Contractual Clauses or equivalent safeguards.

Data Retention

We keep personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, data is securely deleted or anonymised.

Security

We employ industry‑standard physical, technical, and organisational measures to protect your information, including encryption in transit, hashed passwords, role‑based access controls, and regular security audits. However, no method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Your Rights

Subject to local laws, you may have rights to: access, correct, delete, or port your data; restrict or object to our processing; and withdraw consent. Submit requests by emailing privacy@staybot.io. We will respond within the timeframe required by applicable law.

Children’s Privacy

Staybot is not directed to children under 13 (or the age defined by local law). We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through the Services or via email and update the “Last Updated” date below. Continued use after the effective date constitutes acceptance of the revised policy.

Contact Us

For questions or concerns about privacy, email privacy@staybot.io or write to: Staybot Inc., 131 Continental Dr Suite 305 Newark, DE, 19713 US.

Last Updated: April 23, 2025